Warranty and service request
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given by this warranty are in addition to other rights and remedies which you may have under a law in relation to the products or services to which the warranty relates.
A copy of the sales receipt is required for all warranty work if the product was brought from a store other than Albany Fitness
Albany Fitness advises:
If a technician determines the fault is user related (wear & tear, damage through incidental/misuse or non service and not a fault of the manufacture you will be liable for a service fee of $100.00. This covers the technician cost and time of 30minutes and is payable in advance. Parts will be quoted on request.
For Non Warranty repairs:
- $85 + GST per hour – 1st hour payable in advance.
- Parts price quoted before repair.
- Fee waived on purchase of replacement item.
- Tip disposal fees payable.
- Completion of service request form confirms acceptance of the above terms and conditions.